Ontario has an important law called the Accessibility for Ontarians with Disabilities Act (AODA). Passed in 2005, the purpose of this act is to achieve full accessibility for Ontarians with disabilities with respect to goods, services, facilities, accommodation, employment and spaces by developing, implementing and enforcing accessibility standards.

Businesses and organizations that provide goods and services to people in Ontario now have to meet certain accessibility standards in five key areas of everyday life:

1. Customer Service
2. Information and Communication
3. Transportation
4. Employment
5. Design of Public Spaces

Staggered timelines for these standards have been set by the province, and have been scheduled with the intention of establishing a barrier-free Ontario on or before January 1, 2025.

For more information about this legislation and how to comply, visit the Government of Ontario's Accessibility in Ontario web page.


ILCWR Multi-Year Accessibility Plan

Download our Multi-Year Accessibility Plan

Accessibility feedback 

ILCWR values feedback from the community. To submit feedback about ILCWR's adherence to its AODA policies, please contact or call 519-571-6788 x7474.