Government Services

City of Cambridge Accessibility and Diversity Services

Dickson Street, 2nd floor, Cambridge ON N1R 8S1

(519) 623-1340 ext. 4765

Robyn Hyland, Diversity and Inclusion Coordinator:

Details: Processes PAL card applications, request an alternative format of communication, responds to concerns and resolves issues related to the accessibility and inclusiveness of municipal services and buildings.

City of Waterloo Inclusion Services

100 Regina Street South Waterloo, ON N2J 4A8

(519) 747-8651 ext. 27651

Lolita Paroski, Inclusion Services Coordinator:

Details: Report accessibility issues with a city service or product, request an alternative format of communication, apply for assistance or inclusion programs. 

City of Kitchener Inclusion Services

200 King Street W., Kitchener, ON

519-741-2200, ext. 7229 (TTY 1-866-969-9994)

Details: Accessible documents or support to take part in a city meeting or city program, PAL card application, inclusive programming.

Ontario Disability Support Program (ODSP)

Cambridge: 73 Water St. N., Suite 400, Cambridge ON 


KW: 715 Fischer Hallman Road, Unit 301, Kitchener ON N2E 4E9 


Accessibility for Ontarians with Disabilities Act (AODA)

Details: Provincial accessibility legislation

Disability Tax Credit (DTC) 

Details: Tax credit for Canadians with a disability. Must apply for it (physician must complete forms).

Canada Pension Plan Disability Benefits CPP-D

Accessible Canada Act Federal Accessibility Legislation


Need further help? Contact our Community Resource Program Coordinator at

Learn more about the Community Resource Program.